Customer Services Standard Structure

Standard Greeting
| "Morning, Service Care line, Name Speaking, How can I help You?"
Confirm Customer details
| "May I get your name and your handphone number?"
Paraphrase
| "Is it, your problem with your handphone tone?
Probe
| "Is it the whole of the remote control not functioning or a certain button not functioning?"
Provide Solution
| "So, I suggest your to change the battery of your remote control Sir"
Is, it working?"
Offer Additional Solution
| "Anything else can i assist you with?"
Standard Closing
| "Thank you for calling, Name here, I'm happy to help you"